Think Your Bank Is Different? You're Wrong.
Banks invest heavily in crafting what they think is a unique identity. This usually doesn't work because the right behaviors, not clever marketing slogans, are what truly differentiate a bank.
View ArticleThe Best Gallup Business Journal Articles of 2012
Restoring confidence in banks. Managing your workforce amid intense uncertainty. Making government more efficient. These are among the most urgent and timely topics the GBJ covered during 2012.
View ArticleHow Asia's Banks Can Win New Customers
Bank executives seeking an edge in the Asia-Pacific region must build trust and deepen customer relationships. That means fostering the right employee incentives and behaviors and hiring the right talent.
View ArticleHiring Team-Oriented People Helps This Bank Thrive
WSFS CEO Mark Turner says selecting the right people -- those focused on relationships and teamwork -- has helped his bank prosper while others failed during the recession.
View ArticleLeadership Is More Than the C-Suite
Companies shouldn't assume that "leadership" only applies to their chief officers. In fact, businesses must find the right people to fill four distinct types of leadership roles.
View ArticleThe Best Gallup Business Journal Articles of 2013
How engaged workplaces drive job creation. Lowering healthcare and absenteeism costs. And: Is college worth it? These are among the topics the GBJ covered during the past 12 months.
View ArticleHow Employee Engagement Can Improve a Hospital's Health
Here are proven strategies for generating positive outcomes in healthcare organizations and providing patients with the best care possible.
View ArticleWhat's More Important: Talent or Engagement?
Like many companies, retailer ANN INC. didn't know which was more crucial for high-performing managers and employees. A Gallup study offered illuminating answers.
View ArticleTo Win With Natural Talent, Go For Additive Effects
Gallup has discovered four human capital strategies that -- when implemented together -- combine to drive up to 59% more growth in revenue per employee.
View ArticleSix Ways to Make Customer Programs Work
Companies invest a fortune in customer satisfaction programs -- yet most of them aren't effective. Two consultants explain why and how to fix them.
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